Customer Support & FAQ's

When should I ship my items once an item has been purchased?

When you have sold an item, please send it within the next seven days. Pick a shipping provider who offers parcel tracking. This is to prove that you have sent the purchased item, just in case. Lastly message the buyer when you have sent item to let them know it’s on its way.

Who pays for shipping?

The sellers on myTOT decides on the shipping fee for each listing. This is set when listing an item and can be changed when you edit an item. The shipping fee is included in the price presented under an item (you will see a price breakdown of this in checkout). We recommend if a buyer is purchasing multiple items that the seller consider a shipping discount, as they are saving by sending out a reduced number of parcels.

Covid-19 safety when buying and selling

Please be Covid-19 cautious when buying and selling. We recommend washing items upon receiving. If you are meeting in person, please follow your local government Covid-19 guidelines.

I have seen an item on myTOT that should not be on myTOT

Contact our support team and we will investigate this matter. [email protected] Please contain a link to the item or let us know the seller’s username.

How do I return an item?

Check with the seller what their returns policy is before purchasing an item, as this may vary between sellers. If you have confirmed a return with a seller send the parcel tracked so you have proof the item has been sent to the correct address. myTOT are here to help, so don’t hesitate to contact our support team if you have any issues and we’ll be in touch soon. [email protected]

Have questions on how to work our platform?

Please check out our ‘How to’ guide. You will find out how to work all different parts of the platform here. If you are having any issues with working the app do get in touch and we’ll be happy to help. [email protected]

Does myTOT take a transaction fee?

myTOT marketplace takes a fee of 12.5% from every transaction. This is to keep the platform running and make it run as smooth as possible for all you lovely people. It also means we can donate money to support carbon removal technologies with the aim of removing CO2 from the atmosphere.