Customer Support & FAQ's

When should I ship my items once an item has been purchased?

When you have sold an item, please send this item within the next 7 Days. Please pick a shipping provider who offers parcel tracking, (this Is to prove to that you have sent the purchased item in case.). Lastly message the buyer when you have sent item to let them know.

Who pays for shipping?

The sellers on myTOT decides on the shipping fee for each listing. (This is set when listing an item, and can be changed when you edit an item). The shipping fee is included in the price presented under an item (you will see a price breakdown of this in checkout). We recommend if a buyer is purchasing multiple items that the seller may consider a shipping discount from saving on sending out on reduced number of parcels.

Covid-19 Safety when buying and selling

Please be Covid-19 cautious, when buying and selling. We recommend washing items upon receiving. If you are meeting in person, please follow your local government covid19 guidelines.

I have seen an item on myTOT that should not be on myTOT.

Please contact our support team and we will investigate this matter. [email protected] Please contain a link to the item or let us know the seller’s username.

Return an Item

Please check with the seller what their return policy is before purchasing an item, (as this may vairy between seller). If you have confirmed a return with a seller please send the parcel tracked so you have proof the item has been sent to the correct seller’s address. myTOT are here to help so please do not hesitate to contact our support team, if you have any issues and we will be in touch soon. [email protected]

Have questions on how to work our platform?

Please check out our how to guide, you will find out how to work all different parts of the platform here. If you are having any issues with working the app please get in touch and we will be happy to help: [email protected]

Does myTOT take a transaction fee?

myTOT marketplace takes a fee of 12.5% from every transaction. This is to keep the platform running and make it run as smooth as possible for all you lovely people, and so we can donate money to support carbon removal technologies with the aim of removing CO2 from the atmosphere.